Effective Date: 21st August 2024
1. Introduction
Welcome to Dampcare. We are committed to safeguarding the privacy of our app users and website visitors. This Privacy Policy explains how we collect, store, use, and protect your personal data when you use our app, access our website, or interact with our services. By using our app or website, you agree to the terms of this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
Dampcare
Harmeet Exports
3592, Street no 5, Chet Singh Nagar, Gill Road,
Ludhiana 141003, Punjab, India
Email: info@dampcare.com
3. Data We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Username, password, and other credentials if you register in our app.
- Payment Information: Credit/debit card details or other payment information necessary for processing your purchases through our app.
- Transaction Data: Details of the products you have purchased through our app.
- Technical Data: IP address, browser type, device information, and app or website usage data.
- Communications: Any feedback, inquiries, or customer service communications.
4. How We Use Your Data
We may use your personal data for the following purposes:
- To Process Orders: To manage and fulfill your purchases made through our app, including processing payments, shipping products, and providing customer service.
- To Improve Our Services: To analyze app and website usage and improve the performance and content of our services.
- To Communicate with You: To send you updates about your orders, respond to your inquiries, and inform you about new products, promotions, or events.
- To Comply with Legal Obligations: To fulfill our legal and regulatory obligations, including tax and accounting requirements.
- Marketing: With your consent, we may send you marketing communications. You can opt-out at any time.
5. Data Storage and Retention
We store your personal data securely on our servers and take appropriate technical and organizational measures to protect it from unauthorized access, loss, or damage. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law.
6. Data Sharing
We may share your personal data with:
- Service Providers: Third-party vendors who help us operate our business, such as payment processors, delivery services, and IT support. These providers are contractually obligated to protect your data.
- Legal Obligations: Government authorities or other entities if required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owners.
We do not sell or rent your personal data to third parties for marketing purposes.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw your consent.
- Restriction: You can request a restriction on the processing of your personal data under certain conditions.
- Objection: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Data Portability: You can request the transfer of your personal data to another service provider.
To exercise any of these rights, please contact us at info@dampcare.com. We will respond to your request within one month.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings.
9. Security Measures
We implement appropriate security measures to protect your personal data, including encryption, firewalls, and secure access controls. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
10. International Transfers
Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws, and appropriate safeguards are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the effective date will be revised accordingly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
13. Important Links
Dampcare
Email: info@dampcare.com
Address: Harmeet Exports, 3592, Street no 5, Chet Singh Nagar, Gill Road, Ludhiana 141003, Punjab, India