Refund Policy
Effective Date: 21st August 2024
At Dampcare, we are committed to ensuring your satisfaction with our construction waterproofing products and chemicals. This Refund Policy outlines the conditions under which refunds are provided for purchases made exclusively through our app.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be returned within 14 days of the delivery date.
- The product must be unused, unopened, and in its original packaging.
- The product must be in the same condition as you received it, without any damage or signs of use.
- You must provide proof of purchase, such as an order confirmation or receipt from our app.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Products that have been used, opened, or tampered with.
- Products not purchased directly through our app.
- Custom or special-order items.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at info@dampcare.com within 14 days of receiving your order. Include your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to return the product.
- Return the Product: Ship the product back to us at the address provided in the return authorization. You are responsible for the cost of return shipping, except in cases where the product is defective or incorrect.
4. Inspection and Approval
Once we receive your returned product, we will inspect it to ensure it meets the conditions outlined in this policy. If your return is approved, we will process your refund.
5. Refund Process
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase through our app. Please allow up to 14 days for the refund to be processed and reflected in your account.
- Partial Refunds: In certain situations, only partial refunds may be granted, such as when the product is returned in a condition that does not fully meet our return criteria.
- Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect product).
6. Exchanges
If you wish to exchange a product, please contact us at info@dampcare.com. Exchanges are subject to product availability, and the item must meet the return conditions outlined above.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@dampcare.com with details and photographs of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
Dampcare
Email: info@dampcare.com
Address: Harmeet Exports, 3592, Street no 5, Chet Singh Nagar, Gill Road, Ludhiana 141003, Punjab, India